How we handle your texts.
Sterling Marketing operates automated SMS messaging on behalf of our client businesses. Here's exactly how it works, when you'll get a message, and how to stop.
When you'll get a message
When you call a business whose phone system is managed by Sterling Marketing and the call is unanswered, you'll receive one automated text from that business within 30 seconds inviting you to continue the conversation by text. Follow-up messages may include appointment confirmations, reminders, and service updates — all tied to your original inquiry.
How you consent
By calling a Sterling Marketing client business, you consent to receive a brief SMS reply from that business if the call goes unanswered. Every message identifies the business sending it.
Message frequency varies based on your interactions. Message and data rates may apply. Reply STOP at any time to opt out of future messages. Reply HELP for support, or contact us using the information below.
Opt-out is immediate
Reply STOP to any message and you'll immediately stop receiving texts from that business. You'll get one confirmation message, then nothing further. We will never share your mobile phone number or SMS opt-in status with any third party for marketing or promotional purposes.
What we collect.
Only what you give us. We collect information when you:
- Fill out a quote request or contact form on sterlingmarketing.agency
- Call, text, or email a business whose communications are managed by Sterling Marketing
- Reply to automated SMS messages sent on behalf of a Sterling client
- Subscribe to updates or marketing communications from us directly
That typically includes your name, phone number, email, business name, and the content of your message. We don't collect anything you haven't volunteered.
How we use it.
Your information is used to:
- Respond to the inquiries you've initiated with us or with our clients
- Send automated SMS replies on behalf of our client businesses
- Confirm appointments, send reminders, and share service updates
- Improve how we communicate and operate
- Meet legal and regulatory obligations
Your rights.
You can, at any time:
- Opt out of SMS messages by replying STOP to any message you receive
- Request help by replying HELP to any message
- Request access, correction, or deletion of your personal information by emailing the address below
- Ask us anything about how your data is handled
We'll respond to data requests within 30 days.
Security and retention.
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or destruction. No system is 100% secure, but we take the responsibility seriously.
We retain your information only as long as needed to serve the purposes outlined above, or as required by law — then it's deleted.
Changes to this policy.
If we update this policy, the "Last updated" date at the top will change. For material changes affecting how we handle your data, we'll make it obvious — not bury it in legalese.